Our Staff and Trustees

Our staff team and board of trustees are very committed to improving the lives of young people and their families. The trustee board work on an entirely voluntary basis and are made up of parents, trans people, business professionals, and much more. Although Mermaids has been running for over 20 years, we moved to a CIO (Charitable Incorporated Organisation) in 2015 to help us to manage our growth which has been necessary in direct response to a huge increase in demand for support.

In January 2016 we took on our first member of paid staff when we employed a CEO. This was followed in September 2016 with the addition of 2 part time Helpline posts, having being awarded a grant by Children in Need to develop and strengthen our core services, the helpline and email support provision. We have now made both these posts full time, and added a full time trainer to grow our training provision to organisations nationwide. Part of this post is funded by a Department of Education grant to deliver training into 36 schools by 2019. In May 2018 we added a Paul Hamlyn Foundation funded post of a Volunteer and Events Manager to grow the number of annual events and supporting volunteers, and in July 2018, following a sucesful bid to the Tudor Trust, we have added a legal post to improve our service delivery. 


Susie Green and patron Hannah at LGBT awards 2018

Susie Green - CEO

Trustee for approximately 10 years of Mermaids, Chair for 3 years, and CEO since January 2016 she has worked and volunteered in the charitable sector for over 19 years. She has worked as an IT Manager for a Citizens Advice Bureau and also has sales, purchasing and project management experience, with extensive networking and people management skills. Since starting as CEO of Mermaids, Susie has expanded our capacity and funding, and working with the trustee board, she has succesfully grown and developed our services, and aims to continue this success into the future. Her passion is to ensure that families and young people can access the support they need to empower them to achieve the best outcomes possible in often difficult times, and to continue to campaign for better provision of services, and respectful media representation of trans children and young people, and their families.


neil mackin

Neil Mackin

Chairing is a key role on the Mermaids Trustee Management Committee. The Chairperson must ensure that the Management Committee functions properly; that there is full participation during meetings; that all relevant matters are discussed and that effective decisions are made and carried out. The role of a Chairperson is important, with external representation of Mermaids, and work with staff.

Neil is a data analytics and consulting professional with a background of applying technology to deliver real value across a wide range of sectors including telco, utilities, banking, health, justice, central and local government. In his current role as Analytics Director at Capita, Neil has responsibility for designing and articulating how data analytics can be used to exploit information within the many and varied services that Capita delivers. Additionally, Neil leads the community of 150 professionals working in data analytics across the business and also leads the academic partnership with the University of Strathclyde. Beyond Capita, Neil sits on the Operational Research Society’s Heads of OR Forum and the DMA’s Data Council. 

In addition to serving on the Mermaids Trustee Board as Chair, Neil is active in faith communities, supporting LGBT specific organisations such as Diverse Church and Open Table London.


Caroline Roberts

Caroline is a senior strategy and transformational change leader with over 20 years experience, mainly in public sector policy and regulation. Over recent years Caroline has adopted a portfolio approach to her career, enabling her to combine part time and interim professional roles alongside pro-bono strategic consultancy for charities. Caroline has links with a number of child and health related charities and has first hand fundraising experience. She is a volunteer consultant for The Cranfield Trust which links professionals with small charities that would benefit from their support.

Cranfield introduced Caroline to Mermaids in early 2015 to help advise the Trustees on a plan to increase the organisation’s ability to support the rapidly increasing community of children and families needing advice and support with transgender issues. A busy 6 months working closely with Susie Green helped develop an ambitious but realistic approach to fundraising, and a strategic plan for business growth. In addition, Caroline helped link Mermaids with potential funders and new corporate partners.  Caroline developed a real attachment to Mermaids over this period and was delighted to be asked to continue to support the organisation on an ongoing basis as a Trustee and volunteer.


Janet Adam's trustee picture

Janet Adams

Janet Adams is a widely experienced COO and Regulatory Change professional, with a track record of driving customer focused change across the full range of banking sectors including Retail, Commercial and Investment Banking.

In her current role as Global Head of Conduct for HSBC Commercial Bank (CMB) Janet has responsibility for ensuring that HSBC’s approach to Conduct is understood and embedded across all of CMB’s markets, driving fair outcomes for customers and maintaining market integrity.

Diversity and Inclusion are core values of Janet’s and she has worked both with in-company diversity networks and wider industry groups over the past decade supporting Women’s, LGBT+ and Black and Ethnic Minorities networks. Janet is a trustee of Mermaids UK, a married mother of one, and at weekends is generally to be found with her menagerie of cats, dogs and horses. 


Anna Chivers, trustee

Anna Chivers 

Anna Chivers is a trustee of Mermaids and a trained volunteer on our helpline. She passionately believes every child and young person should have equal opportunities to grow, learn and develop so they can achieve their full potential in life, free from prejudice, discrimination and hostility. Anna has previously served as a trustee and director for a long established LGBT charity in the midlands. The majority of her professional experience is in managing risk and regulatory compliance with a particular focus on process safety, working for a large utility company in the East of England. When not working or volunteering Anna enjoys the company of friends and playing guitar.


stephen ellis trustee and treasurer

Stephen Ellis 

Stephen Ellis is the Chief Operating Officer for the Commercial Banking Markets business at Lloyds Banking Group.  He has spent a large percentage of his career working internationally having spent time in New Zealand, Japan and the USA. As well as responsibility for the Conduct and Regulatory change agenda he is tasked with overseeing the implementation of robust controls in all parts of the business.

Prior voluntary experience includes being a trustee of a youth and community group, gift aid secretary for a small charity and governor & chair of the finance committee of an Infant and Primary School.

As well as Trustee for Mermaids he undertakes the Treasurer position. In his role as Treasurer he has an oversight role over all aspects of financial management, working closely with the Chairman, CEO, Trustees and bookkeeper to safeguard Mermaids finances, thereby ensuring the long term financial viability of the organisation.

Stephen is a member of a number of diversity networks at Lloyds Banking Group and is a passionate advocate of creating an inclusive society for all.