Helpline and Email Support

Helpline

Mermaids provides a helpline aimed at supporting transgender youth up to and including the age of 19, their families and professionals working with them. The helpline offers emotional support, a gateway to the parents and teens forums, information about current legislation and protections under the law, plus signposting to training and resources. The helpline is manned by volunteers, so we do not have a definitive schedule of when we can answer your call but aim to answer your calls between 9am and 8pm, Monday to Friday. Any voicemails will be responded to as soon as we can once received. If there is no-one available to talk to and your situation is urgent, please email info@mermaidsuk.org.uk

TELEPHONE: 0344 334 0550

We need more volunteers to help us to provide a quality service, with a 2 day training course and supervision and support provided. If you are interested, please email volunteer@mermaidsuk.org.uk with a completed volunteer application form that you can download here and we will be in touch. We ask for a minimum commitment of 2 to 3 hours per week. If you are interested in other opportunities to volunteer for Mermaids, visit our volunteering page by clicking here.

Calls to Mermaids are confidential and any details recorded will not be shared with a third party. All staff, trustees and volunteers are required to comply with our Data Protection and Confidentiality policies.

If you wish to know more about our Data Protection, Confidentialy and Safeguarding policies please see below.

Confidentiality Policy

Data Protection Policy

Safeguarding Policy

Email

If you are unable or not ready to access helpline support you can also email Mermaids at info@mermaidsuk.org.uk