Helpline and Email Support


Mermaids provides a helpline aimed at supporting transgender youth up to and including the age of 19, their families and professionals working with them. The helpline offers: emotional support; a gateway to the parents and teens forums; and signposting to training and resources. The helpline is manned by volunteers, so we do not have a definitive schedule of when we can answer your call but volunteers may be available to answer your calls throughout the day and evening, any voicemails will be responded to as soon as we can once received. If there is no-one available to talk to and your situation is urgent, please email

TELEPHONE: 0844 334 0550*

MOBILE ONLY: 0344 334 0550

*Calls to 0844 numbers are charged at 7ppm, plus the charge from your call provider.

The cost of the call goes towards funding the technology for running the helpline.

Calls to Mermaids are confidential and any details recorded will not be shared with a third party. All staff, trustees and volunteers are required to comply with our Data Protection and Confidentiality policies.

If you wish to know more about our Data Protection and Confidentialy policies please see below.

Confidentiality Policy

Data Protection Policy

Safeguarding Policy


If you are unable or not ready to access helpline support you can also email Mermaids at